01. Send
What are the shipping costs?
Your order is always shipped with insurance.
For orders under €149, shipping costs €7.95, and is free for orders above this amount.
The ring sizer is charged a separate fee of €1.25 and is sent in an envelope.
How long does shipping take?
Expect 1-2 business days within NL, 2-4 days to Belgium and 3-5 to the rest of the EU.
Do you also ship to other countries?
We ship to many countries! You will see the shipping costs at checkout when you enter your address. Don't see an option for your country? Then please contact us and I'll be happy to help!
Is it shipped with insurance?
YES! We always ship with insurance and you will receive a track & trace link.
What if my shipment is delayed?
Of course, that can happen, but unfortunately, it is beyond our control. Please contact us, and we will look into it for you.
02. Returns
What is the return policy?
We accept returns within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Some exclusions may apply.
How can I return something?
To report a return, use the return form. The costs for returning are at your own expense.
When will I receive a refund?
After receiving your return, please allow X business days
Can I exchange an item?
Yes, that’s possible. Send us an email or a WhatsApp message with your order number and let us know which item you would like to exchange and what you would like to exchange it for.
FAQs
03. Materials and care
What material are the jewels made of?
The jewelry is handmade from 925 sterling silver and 24-karat gold plating, with genuine gemstones and pearls. The precious metal is nickel-free, making it suitable for most people with sensitive skin.
How do I care for my jewelry to keep it looking good?
Avoid contact with perfume, sunscreen and cleaning products, and take off your jewelry when sleeping, exercising and showering. Store them dry, preferably in a jewelry box or the box in which you received your jewelry. Polish them occasionally with the included cloth, or rinse them clean with some hand soap under lukewarm running water.
Can I have my jewelry replated in gold or refurbished?
Yes, that’s possible. Contact me, and we can look at what can be done together and discuss the costs. These depend on the type of jewelry.
Where is the jewelry made?
I design each piece of jewelry with love and have it made in Jaipur, India.
FAQs
04. Ring size and fit
How do I know what ring size I need?
With the ring size tool, you can easily determine your ring size. Still unsure? Feel free to contact me, and I'll help you figure it out.
Can I also view or try on the jewelry in person?
Sign up for the newsletter or follow me on social media to stay informed about which markets and fairs I visit.
FAQs
05. Ordering and gifting
Can I have my order gift-wrapped?
All jewelry is packaged and shipped as a gift.
Do you also sell gift vouchers?
Certainly. You can order a digital gift card with an amount of your choice, perfect for a birthday, holiday, or just because.
My discount code isn't working, what can I do?
First, check that you have copied the code exactly, without any spaces. If it still doesn't work, try a different browser or device. If you're still having trouble, feel free to send me a message and I'll help you out.
Can I order custom or commissioned jewelry?
Unfortunately, that is not possible. You can order what is in stock.
Is your question not listed?
Send a WhatsApp message via the button on the website, email info@immejewellery.nl, or fill out the contact form. I’m happy to help.
